November Holidays – 2023
Innovative Service and the Rules of Combat
This month we celebrate Veterans Day which is November 11th and as a federal holiday it will be observed on November 10th. We deeply thank all those who have made the ultimate sacrifice for their country! We also thank those who served their country for their service. We both had the distinct honor and privilege to serve our country. Chip is a highly decorated Vietnam War veteran.
Several years ago Logan Graves posted the “Rules of Combat” out on his website. We filed the clever set of rules away but have recently dusted them off for a fresh look at imaginative service. Here are a few of his rules.
Would your customers describe you as brave or courageous? Do you celebrate excellent efforts that fail? Are you constantly seeking a path to new experiences your customers will find memorable as well as valuable?
We also celebrate the Thanksgiving holiday on November 23rd and especially this year, is a great time to stop and reflect on your efforts to ensure your customers feel appreciated for no other reason than they are your customers!
“Thank you!” These are arguably the two most powerful words in the English language. Customers and colleagues love to hear and feel a sincere “thank you”. Imagine what would happen to your business if everyone increased their use of these two words with associates and customers. This tactic can set an organization apart in an era of “take-you-for-granted” service. The goal is not simply the expression of a statement but rather the conveyance of a feeling. We have all heard “thank you” directed at us, knowing full well there was little sincerity behind it. When delivering innovative service, thank you means communicating gratitude in a fashion that makes customers and colleagues feel your authenticity.
Have a great November and enjoy the holidays!