John R. Patterson is founder and President of Progressive Insights a member of the
Chip Bell Group. He has over 20 years of executive leadership experience in the
hospitality, business services, real estate and financial services industries. John holds
a graduate degree in business from the Darden School at the University of Virginia and a
B.S. in Business Administration from The Citadel. John is the co-author of two books with
Chip Bell including their latest book from John Wiley Take Their Breath Away: How
Imaginative Service Creates Devoted Customers and Customer Loyalty Guaranteed:
Create, Lead, and Sustain Remarkable Customer Service. His articles have appeared
in Customer Relationship Management, Incentive Magazine, SBusiness,
M World and Leadership Excellence. He is a sought after speaker and workshop
leader on the topics of Connecting with Customers, Service Innovation and Creating
Devoted Customers. His consulting practice specializes in
helping organizations around the world effectively deliver great customer experiences. He
has successfully completed engagements in a variety of industries including the financial
services, insurance, quick service restaurant, utility, trade show management, wholesale
auto auction, healthcare, technology, hospitality, real estate, education and business
services industries.
Prior to founding Progressive Insights, his work experience included senior
leadership positions with Trammell Crow Residential, Post Properties, Nations Bank (now
Bank of America), Homestead Village, Inc., and Guest Quarters Hotels. His clients include,
McDonald's Corporation, Allstate Insurance, General Growth Properties, Texas Instruments, Olmsted Medical Center, The Freeman Companies, Northeast Utilities,
Banco Popular, EDiS Company, ELANCO (Division of Eli Lilly), Kaiser Permanente, FLEETCOR
Technologies, Pegasus Solutions, Banco Continental de Panama, Southern California Edison,
Cousins Properties, Navy Federal Financial Group, Hospitality Risk Controls, Manheim,
Angelica Textile Services, Cannon Company, The College Board, and Compass Bank. John lives
in Atlanta with his wife Katie, their 2 labs and 5 children.
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