John R. Patterson is founder and President of Progressive Insights a member of the
Chip Bell Group. He has over 20 years of executive leadership experience in the
hospitality, business services, real estate and financial services industries. John holds
a graduate degree in business from the Darden School at the University of Virginia and a
B.S. in Business Administration from The Citadel. His consulting practice specializes in
helping organizations around the world effectively manage complex culture change built
around organizational design, resource allocation, and customer and employee loyalty. He
has successfully completed engagements in a variety of industries including the financial
services, quick service restaurant, utility, trade show management, wholesale auto
auction, healthcare, technology, hospitality, real estate, education and business services
industries. His articles have appeared in Customer Relationship Management, SBusiness
and Leadership Excellence. John’s new book (coauthored with Chip Bell), Customer
Loyalty Guaranteed! Create, Lead, and Sustain Remarkable Customer Service was
published by Adams Media in October 2007.Prior to founding Progressive Insights, his work experience included senior
leadership positions with Trammell Crow Residential, Post Properties, Nations Bank (now
Bank of America), Homestead Village, Inc., and Guest Quarters Hotels. His clients include,
McDonald's Corporation, General Growth Properties, VIRTUA Health, The Freeman Companies,
Banco Popular, EDiS Company, ELANCO (Division of Eli Lilly), Kaiser Permanente, FLEETCOR
Technologies, Pegasus Solutions, Banco Continental de Panama, Southern California Edison,
Cousins Properties, Navy Federal Financial Group, Hospitality Risk Controls, Manheim,
Angelica Textile Services, Cannon Company, The College Board, and Compass Bank. John lives
in Atlanta with his wife Katie and their 5 children ages 13-24.
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