John R. Patterson - Facilitator, Consultant, Speaker
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John R. Patterson
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The Chip Bell Group
John R. Patterson - Biography

John R. Patterson is founder and President of Progressive Insights a member of the Chip Bell Group. He has over 20 years of executive leadership experience in the hospitality, business services, real estate and financial services industries. John holds a graduate degree in business from the Darden School at the University of Virginia and a B.S. in Business Administration from The Citadel. His consulting practice specializes in helping organizations around the world effectively manage complex culture change built around organizational design, resource allocation, and customer and employee loyalty. He has successfully completed engagements in a variety of industries including the financial services, quick service restaurant, utility, trade show management, wholesale auto auction, healthcare, technology, hospitality, real estate, education and business services industries. His articles have appeared in Customer Relationship Management, SBusiness and Leadership Excellence. John’s new book (coauthored with Chip Bell), Customer Loyalty Guaranteed! Create, Lead, and Sustain Remarkable Customer Service was published by Adams Media in October 2007.

Prior to founding Progressive Insights, his work experience included senior leadership positions with Trammell Crow Residential, Post Properties, Nations Bank (now Bank of America), Homestead Village, Inc., and Guest Quarters Hotels. His clients include, McDonald's Corporation, General Growth Properties, VIRTUA Health, The Freeman Companies, Banco Popular, EDiS Company, ELANCO (Division of Eli Lilly), Kaiser Permanente, FLEETCOR Technologies, Pegasus Solutions, Banco Continental de Panama, Southern California Edison, Cousins Properties, Navy Federal Financial Group, Hospitality Risk Controls, Manheim, Angelica Textile Services, Cannon Company, The College Board, and Compass Bank. John lives in Atlanta with his wife Katie and their 5 children ages 13-24.