John R. Patterson is founder and President of Progressive Insights a member of the
Chip Bell Group. He has over 20 years of executive leadership experience in the
hospitality, business services, real estate and financial services industries. John holds
a graduate degree in business from the Darden School at the University of Virginia and a
B.S. in Business Administration from The Citadel. John is the co-author of two books with
Chip Bell including the national best seller Take Their Breath Away: How
Imaginative Service Creates Devoted Customers and Customer Loyalty Guaranteed:
Create, Lead, and Sustain Remarkable Customer Service. His articles have appeared in Leadership Excellence,
Customer Relationship Management, Sales and Service Excellence, Incentive Magazine,
SBusiness, M World, Assisted Living Executive and Energy Today.
He is a sought after speaker and workshop leader on the topics of Connecting with Employees
and Customers, Effective Leadership in Difficult Times, Service Innovation and Creating
Devoted Customers. His consulting practice specializes in helping leaders in organizations
around the world effectively manage complex culture change and effectively deliver great
employee as well as customer experiences. He has successfully completed engagements in a
variety of industries including the financial services, insurance, healthcare, cable TV,
quick service restaurant, utility, assisted living, trade show management, wholesale auto
auction, technology, hospitality, commercial construction, real estate, education and
business services industries.
Prior to founding Progressive Insights,
his work experience included senior leadership positions with Trammell Crow Residential,
Post Properties, Nations Bank (now Bank of America), Homestead Village, Inc., and Guest
Quarters Hotels. His clients include, McDonald's Corporation, Allstate Insurance, General
Growth Properties, Texas Instruments, Cox Enterprises, The Arbor Company, Olmsted Medical
Center, The Freeman Companies, Northeast Utilities, Banco Popular, EDiS Company, ELANCO
(Division of Eli Lilly), Kaiser Permanente, FLEETCOR Technologies, Pegasus Solutions,
Banco Continental de Panama, Southern California Edison, Cousins Properties, Navy Federal
Financial Group, Hospitality Risk Controls, Manheim, Angelica Textile Services, Cannon
Company, The College Board, and Compass Bank. John lives in Atlanta with his wife Katie,
their 2 labs and 5 children.
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