John R. Patterson - Facilitator, Consultant, Speaker: Services

We work with large and small corporations and non-profits on service quality, customer loyalty, creating a customer centric culture, employee loyalty, mentoring, leadership, strategic and business planning, and office relocation or renovation project management. Please look at the more info buttons below for examples of our work. Also check out our toolbox for tips on Customer Survey initiatives and crafting a Service Vision for your organization

Our work includes the following services:

Service Strategy Development and Implementation

Title: Crafting & Executing A Service Strategy Plan
Format: PowerPoint Slide Show Size: 180kb

Customer Intelligence Programs

Title: Executive Summary
Format: HTML Size: 12kb

Customer Loyalty Culture Initiatives

Title: Technology Outsourcing - A Case Study
Format: HTML Size: 14kb

Service Vision Development and Implementation

Title: Service Culture
Format: PowerPoint Slide Show Size: 246kb

Crafting an Effective Customer Service Dashboard

Title: The Customer Service Dashboard
Format: HTML Size: 32kb

Developing the Employee-Customer-Profit Chain

Organizational Standards and Behavioral Norms Development and Implementation

Title: Corporate Standards
Format: HTML Size: 17kb

Service and Standards Alignment Audits

Service Metrics Development and Implementation

Balanced Scorecard Development and Implementation

Business and Operational Plan Development and Implementation

Employee Departure and Retention Surveys

Employee Loyalty Programs

Organizational Design and Assessments

Teambuilding

Mentoring

Title: What Is Mentoring?
Format: HTML Size: 10kb

Executive Coaching

Process Design and Improvement

Office Site Location, Relocation and Renovation Project Management

Title: Real Estate Logistics & Project Management - Services Offered
Format: HTML Size: 21kb

Our Workshops and Seminars include: *

Apollo 13 Leadership

Title: Apollo 13 Leadership
Format: PowerPoint Slide Show Size: 550kb

Mentoring: How To Be A Learning Coach

Title: Mentoring: How To Be A Learning Coach
Format: HTML Size: 9kb

Creating Passionately Devoted Customers

Title: Creating Passionately Devoted Customers
Format: HTML Size: 9kb

I speak regularly on:

	New Rules for Mining Customer Intelligence
	Ten Things To Do AFTER the Survey Results Are In
	Customer Intelligence Through New Eyes
	Service Leadership: Using the Apollo 13 Mission as A Behavioral Model
	Teenagers: How To live with them without loosing your mind

* Apollo 13 authorized distributor of The SURVIS Group
Mentoring: How to Be a Learning Coach and
Creating Passionately Devoted Customers authorized distributor of Chip R. Bell