John R. Patterson - Facilitator, Consultant, Speaker
John R. Patterson
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Wired and Dangerous - available now at a bookstore or e-tailor near you!
Take Their Breath Away(TM) - available now at a bookstore or e-tailor near you!
John R. Patterson - Services


We work with large and small corporations and non-profits on service quality, customer loyalty, creating a customer centric culture, employee engagement, mentoring, leadership, strategic and business planning.  Please look at the more info buttons below for examples of our work.  Also check out our top tips for tips on Customer Survey initiatives and crafting a Service Vision for your organization

Our work includes the following services:

Customer Service Strategy Development and Implementation
More Info - Click Here!
Title: Crafting & Executing A Service Strategy Plan
Format: PowerPoint Slide Show Size: 180kb
Customer Service Assessments
 
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Title: Customer Service Assessment
Format: PDF Size: 45kb
Customer Intelligence Programs
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Title: Executive Summary
Format: HTML Size: 12kb
Customer Loyalty Culture Initiatives
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Title: Technology Outsourcing - A Case Study
Format: HTML Size: 14kb
Service Vision Development and Implementation
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Title: Service Culture
Format: PowerPoint Slide Show Size: 246kb
Crafting an Effective Customer Service Dashboard
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Title: The Customer Service Dashboard
Format: HTML Size: 32kb
Organizational Service Standards and Behavioral Norms Development and Implementation
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Title: Corporate Standards
Format: HTML Size: 17kb
Service and Standards Alignment Audits
Service Metrics Development and Implementation
Senior Leadership Alignment
Strategic Planning Retreats
Senior Leadership Meeting Planning and Facilitation
Balanced Scorecard Development and Implementation
Business and Operational Plan Development and Implementation
Teambuilding and Executive Coaching
Mentoring
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Title: What Is Mentoring?
Format: HTML Size: 10kb
Process Design and Improvement

Please click here to see my Keynote topics and Workshops