John R. Patterson - Facilitator, Consultant, Speaker
John R. Patterson
Home

Biography

Speaking

Watch John in Action

Services

Project Management

New Book Info - Wired and Dangerous

Blog

Top Tips

Articles

Clients

Contact

Videos

The Chip Bell Group

Wired and Dangerous - available now at a bookstore or e-tailor near you!
Take Their Breath Away(TM) - available now at a bookstore or e-tailor near you!
John R. Patterson - Services


We work with large and small corporations and non-profits on service quality, customer loyalty, creating a customer centric culture, employee engagement, mentoring, leadership, strategic and business planning.  Please look at the more info buttons below for examples of our work.  Also check out our top tips for tips on Customer Survey initiatives and crafting a Service Vision for your organization

Our work includes the following services:

Customer Service Strategy Development and Implementation
More Info - Click Here!
Title: Crafting & Executing A Service Strategy Plan
Format: PowerPoint Slide Show Size: 180kb
Customer Service Assessments
 
More Info - Click Here!
Title: Customer Service Assessment
Format: PDF Size: 45kb
Customer Intelligence Programs
More Info - Click Here!
Title: Executive Summary
Format: HTML Size: 12kb
Customer Loyalty Culture Initiatives
More Info - Click Here!
Title: Technology Outsourcing - A Case Study
Format: HTML Size: 14kb
Service Vision Development and Implementation
More Info - Click Here!
Title: Service Culture
Format: PowerPoint Slide Show Size: 246kb
Crafting an Effective Customer Service Dashboard
More Info - Click Here!
Title: The Customer Service Dashboard
Format: HTML Size: 32kb
Organizational Service Standards and Behavioral Norms Development and Implementation
More Info - Click Here!
Title: Corporate Standards
Format: HTML Size: 17kb
Service and Standards Alignment Audits
Service Metrics Development and Implementation
Senior Leadership Alignment
Strategic Planning Retreats
Senior Leadership Meeting Planning and Facilitation
Balanced Scorecard Development and Implementation
Business and Operational Plan Development and Implementation
Teambuilding and Executive Coaching
Mentoring
More Info - Click Here!
Title: What Is Mentoring?
Format: HTML Size: 10kb
Process Design and Improvement

Please click here to see my Keynote topics and Workshops