Creating An EXTRAORDINARY Customer Experience That Drives Loyalty & Growth with Today's Wired & Dangerous Customer
		Format: YouTube	Duration: 5:06
	Wired and Dangerous; How Your Customers Have Changed and What To Do About It
		Format: YouTube	Duration: 6:06
	Wired and Dangerous; How Your Customers Have Changed and What To Do About It
		Format: YouTube	Duration: 7:55
	Take Their Breath Away™: Rx for Delivering Great Service and Great Returns in Tough Times
		Format: YouTube	Duration: 12:08
	Leading for Results in Turbulent Times
	Leading Take Their Breath Away Service
	Customer Loyalty Guaranteed - Driving Business Growth through Remarkable Service
		Format: YouTube	Duration: 3:10
	Innovation and Reinventing Your Customer Service Experience
	Creating Incredible Employee and Customer Connections
WORKSHOPS & PRESENTATIONS

	Take Their Breath Away™: Rx for Delivering Great Service and Great Returns in Tough Times
	Title: Rx for Tough Times: Take Their Breath Away™ Format: PDF: Size: 45kb
	Leading for Results in Turbulent Times
	Title: Leading for Results in Turbulent Times Format: PDF: Size: 97kb
	Leading Take Their Breath Away Service
	Title: Leading Take Their Breath Away Service Format: PDF Size: 47kb
	Customer Loyalty Guaranteed - Driving Business Growth through Remarkable Service
	Innovation and Reinventing Your Customer Service Experience
	Creating Incredible Employee and Customer Connections
	Apollo 13 Leadership *
	Title: Apollo 13 Leadership Format: PowerPoint Slide Show Size: 550kb
	Accountability the Cornerstone of High Performance
	Mentoring: How To Be A Learning Coach
	Title: Mentoring: How To Be A Learning Coach Format: HTML Size: 9kb
	Creating Passionately Devoted Customers
	Title: Creating Passionately Devoted Customers Format: HTML Size: 9kb

* Apollo 13 authorized distributor of The SURVIS Group
  Mentoring: How to Be a Learning Coach and
  Creating Passionately Devoted Customers authorized distributor of Chip R. Bell