Keynote Clip: Wired and Dangerous; How Customers Have Changed and What to do about it
Duration: 7:55 Format: Adobe Flash Bandwidth Requirements: 700KB or higher
Keynote Clip: Take Their Breath Away: How Imaginative Service Creates Devoted Customers & Bottom Line Impact. Duration: 12:08 Format: Windows Media Bandwidth Requirements: 700KB or higher
John's Perspective on the Impact of Imaginative Service.
Duration: 6:24 Format: Windows Media Bandwidth Requirements: 700KB or higher
John and Chip Interviewed on ABC News Now Money Matters.
Duration: 6:46 Format: Windows Media Bandwidth Requirements: 700KB or higher
John Speaks About Putting on Your Customer Hat to Think
Like the Customer
Duration: 8:54 Format: Windows Media Bandwidth Requirements: 700KB or higher
Chip Bell and John
R. Patterson on Fox Business
Duration: 5:35 Format: Windows Media Bandwidth Requirements: 700KB or higher
Keynote Clip: Customer Loyalty Guaranteed Creating Partnerships for Business
Growth
Keynote Speaker: John R.
Patterson Duration: 3:10 Format: Windows Media Bandwidth Requirements: 300KB or higher
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Audio Clip: Who's Your Gladys? Interview Series with Marilyn Suttle
Interview: Chip Bell & John Patterson are interviewed by Marilyn Suttle - Who's Your Gladys? Interview Series. Duration: 29.00 Date: 08.21.2009 Click here to Listen
Audio Clip: Economic Perspectives with Hopeton Hay
Interview: Chip Bell & John Patterson are interviewed by Hopeton Hay on the Economic Perspectives Radio Show. Duration: 27.00 Date: 06.22.2009 Click here to Listen
Audio Clip: The Small Business Advocate Show with Jim Blasingame
Interview: Jim Blasingame interviews John R. Patterson & Chip R. Bell Topic: More and more, customers are posting their experiences, good and bad, online. Duration: 8.00 Date: 05.24.2011
Interview: Jim Blasingame interviews John R. Patterson & Chip R. Bell Topic: How do you combine customer care practices with social media technology? Duration: 15.00 Date: 09.21.2009
Interview: Jim Blasingame interviews John R. Patterson & Chip R. Bell Topic: Will customer care look different in the future? Duration: 15.00 Date: 08.07.2009
Interview: Jim Blasingame interviews John R. Patterson & Chip R. Bell Topic: What do you have to do to get customers to not only do business with you, but to never leave? Duration: 21.00 Date: 05.18.2009
Interview: Jim Blasingame interviews John R. Patterson & Chip R. Bell Topic: Selling in a recession is more about what customers need than what you have to sell? Duration: 13.00 Date: 03.11.2009
Interview: Jim Blasingame interviews John R. Patterson & Chip R. Bell Topic: Value-added service is now expected. Duration: 19.00 Date: 12.22.2008
Interview: Jim Blasingame interviews John R. Patterson Topic: Are you selling to your prospects and customers, or are you connecting with them? Duration: 15:22 Date: 8.11.2008
