John R. Patterson - Facilitator, Consultant, Speaker
John R. Patterson
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Wired and Dangerous - available now at a bookstore or e-tailor near you!
Take Their Breath Away(TM) - available now at a bookstore or e-tailor near you!
John R. Patterson - Videos

John R. Patterson Video
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Keynote Clip: Creating An EXTRAORDINARY Customer Experience That Drives Loyalty & Growth with Today's Wired & Dangerous Customer

Duration: 5:06
Format: YouTube Video

John R. Patterson Video
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Keynote Clip: Wired and Dangerous; How Customers Have Changed and What to do about it

Duration: 6:06
Format: YouTube Video



John R. Patterson Video
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Keynote Clip: Wired and Dangerous; How Customers Have Changed and What to do about it

Duration: 7:55
Format: YouTube Video



John R. Patterson Video
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Keynote Clip: Take Their Breath Away: How Imaginative Service Creates Devoted Customers & Bottom Line Impact.

Duration: 12:08
Format: YouTube Video


John R. Patterson Video
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John's Perspective on the Impact of Imaginative Service.

Duration: 6:24
Format: YouTube Video



Chip R. Bell & John R. Patterson Video
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John and Chip Interviewed on ABC News Now Money Matters.

Duration: 6:46
Format: YouTube Video



John R. Patterson Video
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John Speaks About Putting on Your Customer Hat to Think Like the Customer

Duration: 8:54
Format: YouTube Video



John R. Patterson Video
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Chip Bell and John R. Patterson on Fox Business

Duration: 5:35
Format: YouTube Video



John R. Patterson Video
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Keynote Clip: Customer Loyalty Guaranteed Creating Partnerships for Business Growth

Keynote Speaker: John R. Patterson
Duration: 3:10
Format: YouTube Video








Who's Your Gladys? Interview Series with Marilyn Suttle



Audio Clip: Who's Your Gladys? Interview Series with Marilyn Suttle

Interview: Chip Bell & John Patterson are interviewed by Marilyn Suttle - Who's Your Gladys? Interview Series.
Duration: 29.00  Date: 08.21.2009
Click here to Listen




Economic Perspectives with Hopeton Hay



Audio Clip: Economic Perspectives with Hopeton Hay

Interview: Chip Bell & John Patterson are interviewed by Hopeton Hay on the Economic Perspectives Radio Show.
Duration: 27.00  Date: 06.22.2009
Click here to Listen




LBMC - John R. Patterson at CEO Breakfast



Audio Clip: LBMC - John R. Patterson at CEO Breakfast

Interview: John R. Patterson, co-author of Wired and Dangerous, talks about creating an extraordinary customer experience that drives loyalty and growth.
Duration: 10.30  Date: 09.14.2016
Click here to Listen




The Small business Advocate with Jim Blasingame



Audio Clip: The Small Business Advocate Show with Jim Blasingame

Interview: Jim Blasingame interviews John R. Patterson
Topic: Small Business - Providing a guaranteed warranty of excellent customer experience for life.
Duration: 8.00  Date: 6.16.2016

Interview: Jim Blasingame interviews John R. Patterson
Topic: Hiring and training to guarantee delivery of an excellent customer experience.
Duration: 6.45  Date: 6.16.2016

Interview: Jim Blasingame interviews John R. Patterson
Topic: Deliver low-tech customer love with innovative service
Duration: 8.00  Date: 11.30.2015

Interview: Jim Blasingame interviews John R. Patterson
Topic: Why trust is a major profit generator
Duration: 6.45  Date: 11.30.2015

Interview: Jim Blasingame interviews John R. Patterson
Topic: How customer expectations are changing at light speed
Duration: 8.00  Date: 09.21.2015

Interview: Jim Blasingame interviews John R. Patterson
Topic: Are you tracking your customer’s journey with you?
Duration: 6.45  Date: 09.21.2015

Interview: Jim Blasingame interviews John R. Patterson
Topic: Getting Customers into the Zone of Loyalty
Duration: 8.00  Date: 06.29.2015

Interview: Jim Blasingame interviews John R. Patterson
Topic: Staying Connected to Customers is Non-Negotiable
Duration: 6.45  Date: 06.29.2015

Interview: Jim Blasingame interviews John R. Patterson
Topic: Culture a Critical Ingredient for Great Service. (Part 1)
Duration: 8.00  Date: 05.20.2015

Interview: Jim Blasingame interviews John R. Patterson
Topic: Culture a Critical Ingredient for Great Service. (Part 2)
Duration: 6.45  Date: 05.20.2015

Interview: Jim Blasingame interviews John R. Patterson
Topic: Five factors to make great service even better
Duration: 8.00  Date: 03.04.2015

Interview: Jim Blasingame interviews John R. Patterson
Topic: Flip your organization chart to put customers on top
Duration: 7.00  Date: 03.04.2015

Interview: Jim Blasingame interviews John R. Patterson
Topic: Is your business prepared for the wired customer?
Duration: 8.00  Date: 12.19.2014

Interview: Jim Blasingame interviews John R. Patterson
Topic: Are your employees trained to serve the wired customer?
Duration: 7.00  Date: 12.19.2014

Interview: Jim Blasingame interviews John R. Patterson
Topic: Why a customer who complains is an important customer.
Duration: 8.00  Date: 09.29.2014

Interview: Jim Blasingame interviews John R. Patterson
Topic: Saving the relationship when a customer complains.
Duration: 7.00  Date: 09.29.2014

Interview: Jim Blasingame interviews John R. Patterson
Topic: The power of relationships and the impact it has on customer experience.
Duration: 8.00  Date: 07.10.2014

Interview: Jim Blasingame interviews John R. Patterson
Topic: Revealing the true value of social media for a small business, as well as that of mobile computing as a new customer expectation
Duration: 7.00  Date: 07.10.2014

Interview: Jim Blasingame interviews John R. Patterson & Chip R. Bell
Topic: More and more, customers are posting their experiences, good and bad, online.
Duration: 8.00  Date: 05.24.2011

Interview: Jim Blasingame interviews John R. Patterson & Chip R. Bell
Topic: How do you combine customer care practices with social media technology?
Duration: 15.00  Date: 09.21.2009

Interview: Jim Blasingame interviews John R. Patterson & Chip R. Bell
Topic: Will customer care look different in the future?
Duration: 15.00  Date: 08.07.2009

Interview: Jim Blasingame interviews John R. Patterson & Chip R. Bell
Topic: What do you have to do to get customers to not only do business with you, but to never leave?
Duration: 21.00  Date: 05.18.2009

Interview: Jim Blasingame interviews John R. Patterson & Chip R. Bell
Topic: Selling in a recession is more about what customers need than what you have to sell?
Duration: 13.00  Date: 03.11.2009

Interview: Jim Blasingame interviews John R. Patterson & Chip R. Bell
Topic: Value-added service is now expected.
Duration: 19.00  Date: 12.22.2008

Interview: Jim Blasingame interviews John R. Patterson
Topic: Are you selling to your prospects and customers, or are you connecting with them?
Duration: 15:22  Date: 8.11.2008